Terms & Conditions

Terms and Conditions – Taufua Beach Accommodations

1. Bookings and Reservations

·         Reservations can be made directly with the hotel, via our website, by phone, or through authorised third-party travel agents.

·         All bookings are subject to room availability and hotel approval.

·         Group reservations or special events may have extra requirements and require prepayment.

·         Only guests aged 18 or older may book accommodation; proof of age may be requested at check-in.

2. Payment Policy

·         A deposit of 50% of the total cost is required to confirm your reservation.

·         The remaining balance is due at check-in.

·         Accepted payment methods include cash, VISA, Mastercard, and bank transfer.

·         All prices are quoted in Samoan Tala (WST), including taxes unless otherwise specified.

3. Cancellation and Refund Policy

·         All cancellations are non-refundable, regardless of timing or reason.

·         No refunds are given for payments, no-shows, or early departures.

4. Check-In and Check-Out

·         Check-in is from 2:00 PM, and check-out is by 11:00 AM.

·         Early check-in or late check-out may be arranged based on availability and could incur extra charges.

·         If you wish to extend your stay, please notify the front desk immediately. Extensions depend on room availability and may require a rate adjustment.

5. Guest Responsibilities and Conduct

·         All guests must respect fellow guests, staff, and hotel property.

·         Excessive noise, disruptive behaviour, or illegal activities are prohibited and may result in eviction without refund.

·         Guests are responsible for any damage or loss to hotel property, furnishings, or equipment, whether intentional, accidental, or due to negligence. Repair or replacement costs will be charged to the guest’s account.

·         Smoking is prohibited in guest rooms or public areas; a cleaning fee may apply for violations.

·         Children under 10 must always be supervised by an adult while on the premises.

6. Privacy and Data Protection

·         We are committed to protecting your privacy and the confidentiality of your personal information.

·         Personal data collected during the reservation and stay is used only to provide services, comply with laws, and enhance guest experience. We do not sell or share our data except when required by law or when processing your booking.

·         Security measures are in place to protect your data.

7. Use of Facilities and Services

·         Facilities like bathrooms, toilets, and restaurants are for guest use and may have specific opening hours.

·         The hotel may temporarily close or restrict access to facilities for maintenance, safety, or events without prior notice.

·         Guests must follow posted rules and instructions when using amenities.

·         External food and drinks may not be brought into certain public areas, such as the restaurant, unless permitted.

8. Limitation of Liability

·         The hotel is not liable for lost, stolen, or damaged personal belongings left in rooms or public areas. Use of in-room safes, where available, is strongly recommended.

·         Valuables should be declared and deposited at the front desk for secure storage.

·         While we strive to provide a safe environment, guests are responsible for their safety and that of minors in their care.

·         The hotel is not liable for failure to meet obligations due to circumstances beyond our control (e.g., natural disasters, strikes, government restrictions).

9. Special Offers and Promotions

·         All special offers, packages, and promotions depend on availability, may have blackout dates, and specific terms at booking.

·         Offers cannot be combined with other discounts or applied to existing reservations.

·         The hotel can modify or discontinue promotions at any time.

10. Complaints and Dispute Resolution

·         If you have concerns or complaints during your stay, please promptly inform the front desk or management so we can address them.

·         We aim to resolve disputes amicably. Unresolved issues can be referred to mediation or arbitration, as applicable laws and regulations require.

11. Changes to Terms and Conditions

·         The hotel may amend these terms at any time. Updated terms will be posted on our website and available at the front desk.

·         Continued use of our services after changes means accepting the new terms.

12. Governing Law

·         These terms and conditions are governed by the jurisdiction's laws where the hotel is located.

·         Any disputes relating to these terms are subject to the exclusive jurisdiction of local courts.

13. Contact Information

·         For further details, clarification, or to make a reservation, contact the hotel directly via phone, email, or our official website.

Thank you for choosing Taufua Beach Accommodations. We provide outstanding service and a memorable stay. Your comfort, safety, and satisfaction are our top priorities.